This guide is structured for a new or existing agent who will handle customer service calls, chats, or emails entirely from a mobile device (smartphone or tablet) rather than a desktop.
This transition laid the groundwork for the current gig-economy model, where the worker is no longer anchored to a desk but is instead a roaming node of information capture. sitel vo zivo mobile work
Sitel's Mobile Work Solution
Sitel Group (Foundever) uses Zivo as its primary unified workspace for agents. Zivo integrates: This guide is structured for a new or