The "Loading data failed. Check the configuration file" error in TecDoc typically points to an issue with how the application connects to its database or identifies its installation environment.
Invalid or missing credentials
Double-check your username, password, and provider ID in the config file. TecDoc requires exact values from your subscription. The "Loading data failed
If the general "check configuration" message persists, the underlying cause is often buried in the log files. Configuration fixes Part 5: When to Contact TecAlliance
Fixed your issue? Share this article with your workshop colleagues. Nothing kills productivity like a broken configuration file, but knowledge is the fastest repair tool. " the issue may be deeper:
Credentials: Ensure the username and password used by TecDoc to access the database have not expired or changed.
If you have completed Steps 1 through 8 and still see "Loading data failed," the issue may be deeper: