Kerio Control Web Filter Is Not Activated Categorization Is Disabled Hot [new] Page

When the Kerio Control Web Filter shows as "not activated" or "categorization is disabled," it typically stems from connectivity failures between the Kerio appliance and its update servers or authorization issues with the third-party categorization service, Zvelo. Common Fixes

High load or resource exhaustion

a short incident ticket summary for IT ops,
CLI commands or exact UI navigation for a specific Kerio Control version,
or a sample email to vendor support including the diagnostic data. Which would you like?

To force the Web Filter back into an active state and prevent it from disabling itself due to "unreliability," you can disable the reliability check using the GFI Support recommended commands: Log in to the Kerio Control console via SSH (e.g., using Navigate to the configuration directory: cd /opt/kerio/winroute Disable the reliability detection and reset the status: ./tinydbclient "update SiteFilter set DetectReliability=0" Restart the Kerio Control engine: /etc/boxinit.d/60winroute restart support.keriocontrol.gfi.com Permanent Fixes & Troubleshooting When the Kerio Control Web Filter shows as

: High latency or packet loss on your internet link can trigger the "unreliable" flag. Invalid Authorization High load or resource exhaustion

Scenario: The subscription license has expired, or the trial period has ended.
Result: The system detects the license is invalid and automatically shuts down the categorization engine to comply with licensing terms.

Inspect resource usage:

DNS Failures: Kerio Control performs automatic reliability checks. If it fails to receive DNS responses 10 times in a row within one minute, it marks the Web Filter as "not reliable" and disables categorization. a short incident ticket summary for IT ops,