Solutions
Customer Support
Resources
The HP NVMe SSD (313) error is a S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) notification indicating that your M.2 NVMe SSD is reporting an imminent hardware failure. This error occurs during the Power-On Self-Test (POST) when the system's firmware detects that one or more reliability attributes of the drive have fallen outside the normal operating range. Immediate Actions Required
Outdated BIOS: In some cases, the system BIOS may misinterpret data from the SSD, which can sometimes be resolved with a software update. Troubleshooting Steps HP PCs - Hard disk 3F0 boot device not found error
Real-world false positive case: HP EliteBook 840 G6 + Samsung PM981a – -313 appears after suspend/resume but nvme smart-log shows zero errors. Fix: BIOS upgrade to 1.20+ or disable “PCIe ASPM” in OS.
Note for Server Users: If you see this on an HPE ProLiant server, "313" can specifically refer to a Smart Storage Battery failure, which is a different hardware component related to the raid controller's cache.
HP will typically issue a replacement NVMe drive. Note that HP does not cover data recovery as part of their hardware warranty. Scenario B: Data is Critical and Inaccessible
Juro is the #1-rated contract platform globally for speed of implementation.
