Vicidial.php - Agc

The agc/vicidial.php file serves as the primary agent interface in the VICIdial contact center system, managing call handling, dispositioning, and CRM integration. It functions as the main dashboard for agents to manage inbound and outbound calls while relying on backend scripts like vdc_db_query.php for database interaction. For more details, visit vicidial.org. Self develop CRM integration - VICIdial.org

What Exactly is agc vicidial.php?

agc stands for Agent Gateway Client. It is a long-running Perl-based daemon that executes the PHP script vicidial.php in a persistent loop. Contrary to what the process name suggests, it is not primarily a PHP script; vicidial.php serves as the interface logic, while the AGC wrapper manages the lifecycle. agc vicidial.php

Key takeaways:

• Who is this customer?
• Which agent has been waiting the longest?
• Is this a sales call or a support call?
• What phone number do we display on the Caller ID?

• Ensure SoX/ffmpeg or DSP binary installed when server-side AGC enabled.
• Configure worker/cron for queued processing.
• Monitor CPU, disk I/O, and queue lengths.